This policy applies to CVelo Pro, operated by Wild Hearts Publishing Pty Ltd (ABN 34 695 911 025), trading as CVelo.
Your rights under the law
CVelo Pro comes with guarantees that cannot be excluded under the Australian Consumer Law. If the service is not as described or has a major problem, you are entitled to a remedy. Nothing in this policy limits those rights.
Try before you buy
The free plan, with no payment details required, lets you analyse one job application, generate a cover letter for it and run one interview practice session each month, so you can see exactly how CVelo works before you spend anything. We encourage you to start there.
Our satisfaction guarantee
On top of your legal rights, if you upgrade to Pro and it is not right for you, email us within 14 days of your first Pro payment and we will refund it. We may ask for brief feedback so we can keep improving.
Renewals
You can cancel at any time from your account settings to stop your subscription renewing. Cancelling stops future billing, and your access continues to the end of the period you have already paid for.
Digital delivery
Pro access is granted to your account as soon as your payment is processed.
How to request a refund
Email info@wildheartspublishing.com.au with the email address you purchased with and a line about what happened. We aim to reply within a few business days.