This policy explains how Wild Hearts Publishing Pty Ltd (ABN 34 695 911 025), trading as CVelo (“we”, “us”, “our”), handles your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Your name and email address when you register, sign in, or contact us.
- Payment details, which are handled directly by our payment processor. We do not store your full card details.
- The content you give us to work on: your CV or resume text, the job descriptions and target companies you enter, and the interview answers you submit, including any voice recordings you make for coaching.
- Your activity in the product, such as your ATS scores, saved applications and interview practice history.
- Basic, aggregated analytics about how the site is used.
Two things worth being specific about
The free tools do not save what you paste. The free ATS check and the selection criteria checker do not require an account, and the CV, job ad or criteria response you paste into them is not written to our database. It is sent to our AI provider to produce your result and is not retained by us afterwards. We do record that a check was run (the date, the AI model used and its cost to us, with none of your content), and we hold your IP address in server memory for up to 24 hours to enforce the one-free-check-a-day limit.
We do not keep your voice recordings. When you record an answer in the interview coach, the audio is passed straight to our transcription provider and is never written to our database or file storage. What we keep is the text transcript, your score and the written feedback, stored against that practice session so you can review it. If you would rather we did not hold the transcript either, email us and we will remove it.
How we use it
We use your information to give you the service: to tailor and score your CV, generate company research, run your voice interview coaching, send you sign-in and service emails, process your payment, respond to your enquiries, and improve what we offer. We do not sell your personal information.
When you create an account we add your email address to our mailing list, so we can tell you about new features and job-search guidance. Every one of those emails has an unsubscribe link, and unsubscribing does not affect your account or your access to the product. Sign-in, billing and other service emails are separate and are sent whether or not you are subscribed.
How AI is used
CVelo is an AI product. To produce your analysis, rewrites, company briefings and interview feedback, the content you submit (such as your CV, the job description, or your interview answer) is sent securely to the AI providers below to perform that task and return a result.
Your CV is not used to train AI
This is a firm commitment, so here is exactly what it means.
- We do not train AI on your content. CVelo does not use your CV, job ads, criteria responses, interview answers or anything else you submit to train, fine-tune or evaluate any AI model, and we do not sell or give your content to anyone else to do so. We do not use customer content to test or develop our own prompts.
- Anthropic (which provides the AI analysis) is contractually barred from training on it. Its Commercial Terms of Service state that it “may not train models on Customer Content from Services”. Anthropic deletes what we send within 30 days. If its automated safety systems flag a request as a possible breach of its usage policy, it may keep that request for up to 2 years to enforce the policy, not to train models.
- Groq (which transcribes voice answers) is contractually barred from training on it. Its Services Agreement states that it “is not permitted to use Inputs or Outputs for training or fine-tuning” unless the customer allows it, and we have not. Groq does not keep requests by default, and may log one for up to 30 days only to fix a reliability problem or investigate suspected abuse.
- Tavily (company research) receives only the company name and job title you enter, never your CV.
- We have not opted in to any provider program that would allow our customers’ content to be used for training.
- If this changes, we will tell you. We check these providers’ terms regularly. If any of them changes its position, we will update this section and email account holders before sending them any further content under the new terms. Last checked against the providers’ published terms on 17 September 2026.
Who we share it with
We use trusted service providers to run CVelo. They process data only to provide their service to us:
- Stripe (payment processing)
- Supabase (accounts and your saved data)
- Anthropic (AI analysis, CV rewriting, company research and interview feedback)
- Groq (transcription of the voice answers you record)
- Tavily (web search for company research, where used)
- Vercel (website hosting, and cookie-free site performance and visit statistics)
- Resend (sending our emails, and holding our mailing list)
- Google (Google Analytics and Search Console)
Where your data is held, and when it leaves Australia
Your account and the content saved to it are stored in our database, which is hosted in Australia, in Supabase’s Sydney region. Access is controlled per account through database-level security rules, so one account cannot read another’s data.
Some of the providers listed above are overseas, mainly in the United States. That means the content you submit for a task, such as your CV text or an interview transcript, is disclosed outside Australia while that task runs. Specifically, Anthropic and Groq process the content you submit for AI analysis and transcription, Tavily runs company web searches, Stripe processes payments, Vercel hosts the site, Resend sends our emails, and Google provides analytics. We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles, but by using CVelo you consent to that disclosure. If you would prefer your information not to be disclosed overseas, CVelo is not able to provide the service.
How long we keep it
- Free tool submissions: the content is not stored by us. The IP address used for the daily limit is held in memory for up to 24 hours.
- Content held by our AI providers: deleted by Anthropic within 30 days, and not kept by Groq except as described in Your CV is not used to train AI.
- Voice audio: not stored at all. Transcripts and feedback are kept with the practice session.
- Your saved content (CVs, applications, company reports, practice sessions): kept for as long as your account is open, so it is there when you come back. Saved CVs and career evidence entries can be deleted yourself in the product, and you can delete your whole account, with everything saved to it, yourself from Settings. You can also email us and we will do it.
- Account and billing records: kept while your account is open. Some billing and tax records must be retained after closure to meet our obligations under Australian tax law, which generally requires five years.
We do not currently expire saved content automatically. If that changes, we will say so here before it takes effect.
Security
Data is access-controlled and encrypted in transit. We take reasonable steps to protect it from misuse, loss and unauthorised access. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.
Your rights, and how to use them
You can delete your account and everything saved to it yourself, from Settings in the product. You can also ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account for you. Email info@wildheartspublishing.com.au from the address on your account and say which you want.
We will acknowledge your request within 5 business days and complete it within 30 days. Deletion removes your account and the content saved to it from our database. Billing records we are legally required to keep are retained as described above, and backups are overwritten on their normal cycle.
There is no charge for any of this, and asking will never affect your access to the free tools. If you are not happy with how we have handled a privacy request, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Cookies
We use cookies to keep you signed in and to run the site. Google Analytics also sets cookies so we can see which pages are visited and which features are used. We do not use cookies to build advertising profiles, and you can block or clear analytics cookies in your browser without affecting the product.
Contact
For any privacy question or request, email info@wildheartspublishing.com.au.